Good questions, answered

No app, no account hoops. Tapping your Kukudushi opens a secure link right in your phone's browser, and your tracking dashboard loads instantly. The link expires every day, so to check on your animal and collect your points, simply scan your jewelry again the next day.

Every phone with NFC works with Kukudushi, both iPhone and Android. All you need besides that is an internet connection.

Each Kukudushi comes preloaded with 1500 Kuku points. Scan your jewelry for the first time and use them to adopt the animal of your liking.

All of our products are handmade by our artisans using premium, eco-friendly materials, so each one is uniquely crafted just for you. Our products are durable, and no two are the same.

No problem, our customer service team is here to help. If your accessory isn't working, please email us at info@kukudushi.com or message us on Facebook or Instagram.

We donate 15% of our proceeds to organisations who care about our environment. We do not publish exact amounts, but you are welcome to contact the organisations mentioned on our website for confirmation of our donations.

It's easy! Simply scan your accessory with any mobile device that supports NFC. Every purchase includes an NFC chip that lets you start tracking your new animal with just a tap of your phone. If you have trouble scanning, visit our How It Works page for assistance.

Yes, and this is the heart of Kukudushi. Every product can track every available animal. Start with one companion, then use the points you earn from daily scans to unlock and follow as many species as you like.

The GPS position updates every 24 to 48 hours, and the track you see runs at least 24 hours behind. That gentle delay is deliberate: it protects animals from poaching by never revealing a real-time position, while still letting you follow the journey day by day.

Transmitters usually send signals for about a year, sometimes up to two. When one goes quiet, you can still explore its full track and story whenever you like; it is simply marked with a small red battery icon. You'll also receive 1000 bonus Kuku points, so you can adopt and follow a new animal for free in the meantime.

Absolutely. Scan daily to earn points, then spend them to unlock additional wildlife trackers. The more you engage, the bigger your personal ocean of companions grows, all from the one product you already own.

Nope! After your initial purchase, there are no additional costs to track your animal.

We ship to almost every country! Chances are, if you have seen our advertisements, we ship to you. If you'd like to make sure, send us a message first just to confirm.

Estimated delivery time is 7 to 14 business days, but it may take up to 21 days during busy periods due to customs or postal delays.

We offer free shipping on orders over $50 USD. For customers using other currencies, the approximate thresholds are $80 AUD, $70 CAD, €50 EUR, and £40 GBP. Please note that if you are shopping during a promotion, your order must still meet the minimum amount to qualify for free shipping.

International orders may be subject to customs fees. Each country has its own authority to determine when and how much to charge for these fees upon arrival.

Orders are shipped out on weekdays and we do our best to make it same or next day shipping. If you haven't received a shipping confirmation email after 3 days, please email us at info@kukudushi.com or message us on Facebook or Instagram and we can look it up for you. During the holiday season shipping can take a little longer, but we always ship orders as soon as possible.

You have 14 days from the day your order arrives. Customers in the European Union can cancel within that window for a full refund; outside the EU we offer exchanges or store credit. Items must be unused, in their original condition and packaging. Email us at info@kukudushi.com to get started, and see our full Return Policy for details.

We replace items that are faulty or damaged upon delivery. Contact us at info@kukudushi.com with a photo of the damage and we will sort out a replacement quickly.