Frequently Asked Questions

Our products are shipped out of Curacao.

We ship to almost every country! Chances are, if you have seen our advertisements, we ship to you! If you’d like to make sure, send us a message first just to confirm.

Nope! After your initial purchase, there are no additional costs to track your animal.

Although we do not have an infinite number of animals to track, we do our best to not send duplicate animals within a purchase. If you do receive multiples of the same animal, simply reach out to our team so we can help! Please note others might share the same animal as you, as we all embrace our love for them!

Currently we support all mobile devices that have access to the internet.

International orders may be subject to customs fees; each country has its own authority to determine when and how much to charge for these fees upon arrival. We are currently working on adjusting our process to charge upfront and apologize for any inconvenience this may cause.

It’s easy! Simply scan your accessory with any mobile device that supports NFC. Every purchase includes an NFC chip that allows you to start tracking your new animal with just a tap of your phone. If you have trouble scanning, visit our How to Scan page for assistance!

So far, we donate 100% of our profits to organisations who care about our environment. See also our homepage.

We do not mention exact amounts, but you can contact the organizations mentioned on our website to obtain a confirmation of our donations.

No problem! Our customer service team is here to help. If your accessory isn’t working, please email us at info@kukudushi.com or message us on Facebook or Instagram.

Orders are shipped out on weekdays and we do our best to make it same or next day shipping. If you haven’t received an email notification that your order has shipped after 3 days, please send us an email at info@kukudushi.com or message us on Facebook or Instagram and we can look this up for you! During the holiday season our shipping times can be longer, but we do our best to ship orders as soon as possible.

All of our products are handmade by our artisans using premium, eco-friendly materials, ensuring each one is uniquely crafted just for you. Our products are durable and no two are the same!

Need more help?

Navigating your Kukudushi journey? Were always here when you need extra enchantment assistance

Chat With Us

Connect with us in real-time and let the magic unfold. Our enchanted team is ready to chat and make your Kukudushi experience truly special

Send Ticket

Need personalized assistance? Spark the enchantment by sending a ticket. Our wizards behind the scenes are here to turn your queries into moments of Kukudushi wonder


Explore the enchanting world of Kukudushi through our FAQs. Find the answers you seek and unravel the mysteries behind the magic. Your journey awaits