FAQ's

The technique we use is called Near-field Communication (NFC). It's a technology that allows devices like smartwatches, provided with an NFC-scanner, to exchange small bits of data with other devices. Perhaps most significantly, NFC doesn’t require an app or to jump through the kind of hoops that you may be used to with Bluetooth or Wi-Fi devices. There are no manual pairing, device discovery steps or passwords to deal with. All you need to do is tap your smartphone against your Kukudushi. It should immediately be detected and ready to go. See also our instruction videos

This is how you keep your Kukudushi's beautiful!

• Take your Kukudushi off while exercising, sleeping and showering

• Take them off when applying or cleaning products such as make-up, perfume, cream or hairspray

• Store a Kukudushi in a dry place (preferably not in the bathroom) and store it in a closed box so that it does not discolour due to sunlight or humidity

Also good to know: sometimes the pH value of the skin can influence whether or not jewelry discolors. That's why it's best not to wear them day and night, but to take them off regularly.

Kukudushi animal tracking  (or Geolocation access) is a free feature and based on information from animal tracking or movement studies of the various species represented. This information is then processed and published through the Kukudushi by our operators to provide a fun and accessible experience at all times.

Although we manually edit every piece of data offered on the animal's virtual screen, server errors may occur, making the visible information temporarily inaccessible or incorrect.

No need to worry !
If you have a problem with your 'magic' which lasts longer than 24 hours, simply contact our customer service team here and we'll deal with it as quickly as possible.